How to Turn Visitors into Long-Term Growth for Your Gym
By Jason Garrard - March 7, 2025
The Smarter Drop-In Strategy: How to Turn Visitors into Long-Term Growth for Your Gym
For years, CrossFit gyms have charged $20-$30 for a single drop-in session. It’s a common practice, but does it actually help your gym grow? The reality is, a one-time $20 fee does nothing to build long-term success. A smarter approach can bring more visitors, more reviews, and more growth—all without sacrificing revenue.
The Problem With Paid Drop-Ins
Most gyms think of drop-ins as an easy way to make extra cash. The logic is simple:
100 drop-ins at $20 = $2,000.
Not bad, right? But what happens next?
Zero long-term impact. Those athletes leave, your gym gains nothing beyond the short-term revenue, and you’re right back where you started.
Meanwhile, your competitors are getting hundreds of 5-star Google reviews, increasing their visibility, and attracting more long-term members—simply because they approached drop-ins differently.
The Smarter Play: Leverage Drop-Ins for Growth
Instead of treating drop-ins as a quick cash grab, use them as a marketing tool to drive visibility, credibility, and long-term membership growth.
The 3-Step Drop-In Strategy That Works:
Make the first drop-in free (for experienced CrossFitters).
Ask for a Google review at the end of their session.
Charge for repeat visits or longer stays.
This small shift flips the entire equation. Instead of a one-time $20, you get permanent online visibility that brings in more athletes for years to come.
Why Google Reviews Matter More Than $20
Higher Local Search Rankings: When potential members search “CrossFit near me,” Google prioritizes gyms with the most and best reviews. The more 5-star reviews you collect, the more Google pushes you to the top of search results.
Increased Trust & Credibility: Every gym says they have great coaching and the best community—but how does an outsider know that’s actually true? They don’t. The only way new visitors can tell the difference is by seeing real reviews from real people.
A gym with 200+ five-star reviews signals proof, trust, and credibility. A gym with only 20 reviews makes people hesitate. Even if your training is world-class, people trust what they see online first.
More Members & More Revenue: One great review can lead to dozens of new members over time. Even if just one athlete joins your gym because of a review, their membership alone is worth far more than a $20 drop-in fee.
And the impact doesn’t stop there—
A new member stays for months or years, not just a single visit.
They refer friends, tag your gym on social media, and bring more people in.
Their review helps the next wave of potential members choose your gym.
More reviews = More trust = More sign-ups = Long-term growth.
The Real Math: $20 vs. $2,000+ Per Member
Think about it:
Each full-time member is worth $2,000+ per year in revenue.
If your review strategy helps you attract even one extra member per month, you’re making 10x more than what drop-in fees bring in.
More reviews = higher visibility = more sign-ups = long-term stability.
Let's Talk About the Most Common Owner Objections
“But I need that drop-in revenue.” You’re not losing revenue—you’re investing in long-term growth. Athletes still pay for repeat visits, longer stays, and gym merchandise. Meanwhile, your gym gets more exposure, leading to more memberships.
Offering free drop-ins—on your own or with BoxEx—will increase those percentages, bringing you more reviews and more recurring drop-in revenue.
“Won’t people take advantage of free drop-ins?” Set clear guidelines. Free drop-ins are only for first-time visitors who already have CrossFit experience. If they come back, they pay.
“I’m worried about too many drop-ins affecting my members.” You control the policy. If your classes are packed, limit free drop-ins to non-peak hours or require an RSVP.
How to Implement This Strategy in Your Gym
Step 1: Train Your Coaches & Front Desk Make sure your team knows the new policy and can easily ask for reviews:
“Don’t worry about it—your first workout is free! All we ask is that you leave a killer Google review at the end. And hey, if you don’t have a 5-star time, let us know so we can fix it. (Also, it’s free anyway, so… you win either way!)”
Step 2: Automate Review Requests
Add a QR code at the front desk linking to your Google review page.
Send automated texts/emails thanking drop-ins and reminding them to leave a review.
Step 3: Promote It on Social Media & Your Website
Update your website to highlight “First Drop-In Free (Google Review Required).”
Post about it on Instagram, showing happy drop-ins who left reviews.
The Bonus Play: Amplify This With BoxEx
BoxEx makes this strategy even easier by:
Helping you increase drop-in traffic from traveling athletes.
Automating the process so every visitor boosts your Google ranking.
Giving your gym a competitive edge over boutique fitness chains like Orangetheory, F45, and other training studios.
It’s a completely free way to list your gym and start growing today.
Want to see how it works? Email us and we’ll get you set up in minutes.
Final Thoughts: The New Standard for CrossFit Drop-Ins
The days of charging $20 per drop-in and hoping for the best are over. Smart gyms are using Google reviews and visibility to fuel long-term growth.
The question isn’t “Should I stop charging for drop-ins?”—it’s “What’s the best way to turn drop-ins into real business growth?”
If you want more visitors, more members, and more revenue, it’s time to evolve.